Frequently Asked Questions
Your guide to gear, shipping, and the perfect setup.
How do you ensure records aren't damaged during shipping?
We use specialized, heavy-duty corrugated mailers designed specifically for vinyl. Every record is inspected and packed with extra padding to prevent corner dings and seam splits during transit.
Do you offer international shipping for turntables and speakers?
Yes, we ship worldwide. Please note that electronic items may be configured for US voltage (110v), so international customers may require a step-down transformer or a specific regional power adapter.
What is your return policy for opened hardware?
Hardware can be returned within 30 days of purchase. Items must be in original packaging with all accessories included. Please note that opened software, styli, and headphones are subject to specific hygiene and copyright restrictions.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website. You can also view your order status by logging into your account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and financing options through Affirm for larger gear purchases.
Are your products covered by a warranty?
Yes, all new electronics and turntables come with a full manufacturer's warranty. Turntable Lab is an authorized dealer for every brand we carry, ensuring your purchase is protected.